Return Policy

Return Policy

Effective Date: [Insert Date]

At Care Well, your satisfaction and well-being are our top priorities. If something isn’t right with your order, we’re here to help. Please read our return policy carefully to understand your rights and our process.

1. Eligibility for Returns

  • You may request a return within 7 days of receiving your order.

  • To be eligible for a return, the item must be:

    • Unused and in its original condition

    • Sealed and in original packaging

    • Accompanied by proof of purchase (order number or invoice)

2. Non-Returnable Items

Due to the nature of our products, we cannot accept returns on the following:

  • Opened or used health supplements, medicines, or personal care items

  • Products marked as “Final Sale”

  • Items damaged after delivery due to misuse or storage conditions

  • Orders past the 7-day return window

3. Return Process

To initiate a return:

  1. Email us at [Insert Contact Email] with your order number and reason for return.

  2. Our team will respond within 1–2 business days with instructions.

  3. You may be asked to ship the item back at your own expense.

  4. Once received and inspected, we’ll notify you of the approval or rejection of your return.

4. Refunds (if applicable)

  • If your return is approved, your refund will be processed to the original payment method within 5–7 business days.

  • Shipping charges are non-refundable.

  • For COD orders, refunds may be issued via bank transfer.

5. Damaged or Incorrect Items

If your product arrived damaged or you received the wrong item:

  • Please email us at [Insert Contact Email] within 48 hours of delivery with photos of the item and packaging.

  • We’ll prioritize your case and offer a replacement or refund, as appropriate.

6. Cancellations

  • Orders can be canceled within 12 hours of placing them by contacting us directly.

  • If the order has already been processed or shipped, it cannot be canceled.

7. Need Help?

We’re here to assist you. If you have any questions about your return, please contact:

Care Well Customer Support
📧 Email: [Insert Contact Email]
📞 Phone: [Insert Phone Number]
🏠 Address: [Insert Store Address]